SmartChatbotAI

Digital customer service

Targeted questions and generative answers (headline)Our SmartChatbotAI is an innovative, AI-based solution based on a Large Language Model (LLM). It enables your company to take customer service to a new level. You can integrate SmartchatbotAI as a chatbot on your website so that any customer questions are answered based on the website data, uploaded files and documents. The resulting answers are generative and ethically correct. By the way, the SmartChatbotAI can just as easily be integrated into WhatsApp or other messenger services.

Answers based on uploaded files and documents

The SmartChatbotAI only generates answers based on the information and documents on the website and not rule-based like other chatbots. This ensures that the answers are always correct and based on the current content. This enables seamless integration of the AI and increases the efficiency of your customer service.

Generative answers

SmartChatbotAI formulates the answers to customer questions itself, as it is based on a language model. Thanks to natural language processing (NLP), our AI solution can understand and respond to natural language. This allows it to communicate with users in a human-like way and enable perfect interactions. Customers always receive answers in real time.

Security

Our SmartChatbotAI is designed to use only the available information and not to generate fictitious content or unverified data. As a result, the answers are always ethically correct and there are no hallucinations. If the SmartChatbotAI cannot find information in the available data, it does not provide an answer or refers to a telephone number, for example.

Scalability

The SmartChatbotAI can process any number of user questions at the same time, no matter when, without compromising the quality of the answers. This allows companies to scale their customer service efficiently and provide smooth support even at peak times.

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Features

• Generative answers to customer questions
  
• Exclusively data-based
  
• No hallucinations
  
• Ethically correct
  
• Reference to the sources of the respective answers
  
• Virtual assistant based on a large language model
  
• Local data processing
  
• Can be integrated into all messenger services such as Teams, Whatsapp, etc.
  
• Evaluation options for the requests

Use cases for the Futurised SmartChatbotAI

Customer service

The SmartChatbotAI can be integrated into any website to answer customer questions. This means that customers always have a virtual contact person for any questions or problems that arise.

Banking

The SmartChatbotAI answers questions in the banking sector. For example, customers can turn to our AI solution in the event of misunderstandings and problems and thus receive quick, generative answers based on the bank data.

Insurance

SmartChatbotAI can help with insurance searches. This can make it easier for customers to find a perfectly customized insurance policy and any questions that arise can be clarified.